Do you really have the Lowest Prices?

Absolutely! We guarantee 100% that our prices are the lowest in the industry. If you find one of our exact products offered at a lower price by a retail competitor, we will not only match their price, but beat it by 10%. We require an official quote from the competitor showing the Grand Total including shipping cost.

How do I place an order?

Choose your product,
Choose your supplier with the best deal,

Go to Place Order page. You can see series of steps and customize your order by choosing quantity, size, product color, font style, font color etc……….

If you have any questions or if you are unable to place your order online, call our knowledgeable Sales Team at +1-888-889-1085 to place your order.

What is your minimum order quantity?

That depends on what you are ordering. For wristbands, lanyards and pens 100 is the minimum order quantity.

Do you have any additional hidden fees apart from the regular fees?

No. Everything is open to our customers. For silicone wristbands and lanyards, if you have multiple sizes in your order, only the mold /set-up charge will be added additionally as we need to make a special mold/set-up for each size.

When will my order arrive?

Unlike any other company in the industry, glitteredge.com guarantees the delivery date which you select while placing your order. We provide multiple options for production days and shipping days to choose which may change at the time of proof approval depending how long it takes to finalize your proof. Orders do arrive by the date provided. But due to the delays in transit, your order may arrive later than the originally estimated date.

Note: Please be aware delays in proof approval or failure to provide high quality, camera ready artwork may cause your order to be delayed beyond the initial guaranteed date as these factors are beyond our control.

Can I get a quotation before placing any order?

Yes, you can get a quote instantly before you place the order by going to the place order page and following the steps. Otherwise if you have a special request, you can email us all your details to This email address is being protected from spambots. You need JavaScript enabled to view it. we will be very happy to help you out.

What is an Artwork?

Any text or image or Logo or emblem or icon or symbol is considered as Artwork which can be added to your personalized message on the product.

Can I add my own logo/ Artwork to my order?

Yes! We offer an option to upload your own artwork when placing your order online or you can contact us at our toll free number to discuss custom artwork with our Sales experts.

How do I submit my art work?

You can upload your artwork at the stage of the ordering process. Simply click the “Upload Own Artwork” button and submit your art and submit your instructions in “Additional Comments/instructions on this order”. You also have the option to e-mail your artwork and detailed imprint instructions to This email address is being protected from spambots. You need JavaScript enabled to view it. Please reference the order number in the subject line of the E-mail.

Note: If we do not receive the artwork or imprint instructions on time, your order may be subject to delays. We recommend you to submit high resolution art files to meet production time frames. If you do not have high resolution artwork, send us what you have and we will clean up and retouch your art. Retouching artwork may delay the order.

What format should I submit my artwork?

High resolution artwork.

All fonts must be included with your art file and/or imprint instructions.

Photoshop File .PSD

Illustrator File .AI

Vector Art File .EPS

Other Image File Types: .TIF, .JPEG, .PNG, .BMP

Note: If you are unsure whether your art file will work for us, please feel free to send us an email to our art department This email address is being protected from spambots. You need JavaScript enabled to view it.

Is the font flexible apart from default?

Yes, you can use any kind of font listed in our place order pages. If you have a special font, you can upload it online while you place the order.

How should I select Imprint Colors?

Imprint colors must be carefully chosen. For Example: Printing the color black onto a dark green pen may result in a hard-to-see imprint, as dark on dark does not stand out. In order to have the best visibility of a custom logo/text, we strongly recommend printing light colors onto a dark surface and dark colors onto a light surface.

Is the color of order and proof the same?

It may not be the same as it depends on the computer monitor and the graphic card used by you. However, we use the standard Pantone color number for mixing of colors. You could refer to them anytime.

Color Issues?

We cannot guarantee the accuracy of a color down to an exact Pantone® color. Only orders that request a custom color will get the shade or Pantone® they order. However, if you place an order for a red wristband and you receive a pink wristband we will replace your product with the correct color.

How large will you print my logo/design?

Due to limited imprint areas, we reserve the right to resize your artwork in order to fit the imprint area of the item ordered, regardless of what size the submitted artwork is. However, if you request a specific imprint size, we will comply, providing it does not exceed the maximum imprint size of the item ordered. Imprint area/sizes are available on the product details page of our website.

What is CMYK/ Four- color process printing?

Four-color process printing involves separating the three subtractive primary colors of Cyan (C), Magenta (M) and Yellow (Y), plus Black (K). Complex full color images are recreated using the CMYK printing method. This process is recommended for multi-color art and photographs.

What is a digital proof?

A digital proof is a color prepress proofing method used to give a good approximation of what your final product looks like. It is in an image format sent to your e-mail upon request. We can make as many changes as you like for your digital proof until you are satisfied before confirming your order.

Can I have a look at my sample proof before placing the order?

You need to e-mail your artwork to This email address is being protected from spambots. You need JavaScript enabled to view it. We will make a proof for you on special request.

If I want to change the Digital proof before confirming order, will I be charged extra?

No, you can make as many changes as you like before confirming the order.

How do I confirm the digital proof once received?

You need to reply to the e-mailed digital proof sent to you, with a confirmation.

What is Production time?

The time taken to produce the product in the factory is called the Production Time. Our production time varies from 2 business days to 7 business days.

What is shipping time?

The time taken to ship the product from the factory to your location is called shipping time. Our shipping time varies from 2 business days to 7 business days.

What is a Turnaround time?

The total time taken between your order confirmation and delivery of the product to your address is called the Turnaround time. Our standard turnaround time is 14 business days which includes 7 business days of production and 7 business days of shipping. However you also have the option to rush the products as fast as 4 business days.

What is Normal/Standard Production Time?

It depends on the product you order. The estimated normal production time is 6-10 business days after placing your order. This time frame is also dependent upon the size of the order. If you have a specific “in-hands” date, please be sure that there is adequate time before placing an order with a normal production time frame.

Can I pay for a rush? What is your guarantee policy?

We offer rush service for select products, check website for availability. If you pay for a rush order by selecting the rush days while placing your order, we guarantee the order arrives by your selected date. If an order arrives late due to a delay on our end we will refund you the rush fees in full. Failure to provide high quality, camera ready artwork may cause your order to be delayed beyond the initial guaranteed date. If you require a proof your guaranteed date may be delayed dependent upon proof approval. Our guarantee does not extend to unforeseen delays in shipping.

Can I Upgrade Delivery Times?

Unfortunately, we can't change the production time of an order once it has gone into the production phases. But we can change the shipping method by using the expedited services for faster delivery. Please do give us a call and one of our customer service representatives may be able to track your order to push it through quicker.

What carriers do you use and how will my order be delivered?

Most orders are shipped via FedEx. Sometimes we use UPS/DHL depending on the destination and weight/size of the shipment. We do not deliver to PO boxes and APO addresses.

Is Shipping Insurance Included in my Shipping Charge?

By default, no insurance is added. We will do our best to pack your order to minimize damage during shipment, but cannot guarantee that damage will occur. At Customer's preference, shipping insurance can be added to your order for value of the order being placed.

Glitteredge.com will promptly replace the portion of the order damaged/lost. If you receive an order that contains less than 10% breakage and/or damage, we will promptly credit you for that portion. *Please note that we will require adequate proof from the shipping provider (UPS / FedEx/DHL) for any damage or breakage reported.

However this insurance will only cover normal ground shipping. If you receive an order that contains less than 10% breakage and/or damage, we will promptly credit your account for that portion. We will require adequate proof of any damage or breakage reported.

Delivery Issues?

All production and shipping days on the website are referred to in business days (Not the Calendar Days). We request you to select a production time and shipping time within your time frame. However if we are unable to meet the delivery date, we will do our best to find a solution for you. Standard production times are estimated times. Rush production times are guaranteed.

Do you Ship outside of the USA?

Yes, we do. We ship to the Canada, United Kingdom and Australia. Additional Shipping charges will be applied on every order shipping to Alaska, Hawaii, and Puerto Rico. Glitteredge.com is not responsible for local duties and/or taxes applied for the orders shipping outside the USA (Including CANADA)

Delivery dates for orders shipped outside of the USA are essentially estimates, and in no event will we be liable for any delays in delivery. If you require shipping to a different country, we can ship to a freight forwarder of your choice.

Can I see a physical pre-production sample before I place my bulk order?

We offer physical pre-production sample of a product with your own artwork. With a minimum charge of setup/s and shipping charges. Maximum number is pre-production samples is 3-5 pieces.

Please call our Sales Team at +1-888-889-1085 for more information or to place your pre-production sample order.

How do I know the status of my order?

Register yourself while placing your order. You can track the progress of your order online simply by login. Navigate to the top right hand corner of our website under Login.

I have received more/less pieces than I was expecting. What do I do?

We make every attempt to deliver the exact quantity ordered. However, due to manufacturing issues, all orders may be subject to a 5%-10% over-run or under-run.

What methods of payment are available?

We are an online retail store, so our method of payment is pre-payment. Any order must be paid in full prior to processing. We accept all major credit cards: Visa, Master, Discover, and AMEX. You can also pay us by PayPal.

My payment did not go through. What do I do?

Strict payment security measures have been implemented to prevent fraudulent transactions. If the billing information does not match pay flow records, the payment will not be approved. Please contact our Sales Team at +1-888-889-1085 and provide the error code for further assistance.

Can I change or cancel my order after I have placed it?

All changes must be made in writing within 30 minutes upon receipt of the emailed confirmation. Once the order has left the sales department, we will be unable to change the order. We will not accept any order cancellation requests after 30 minutes. There is a 5% cancellation fee if an order is cancelled. This rule applies to normal production orders only. There are NO cancellations for any rush orders.

My Grand Total states $0.00! Is my order free?

Our website pages are being updated constantly by our web team. We try to be as accurate when publishing information. Glitches may happen from time to time and we cannot honor pricing discrepancies such as $0.00

Where can I find a coupon code?

We may offer special pricing and/or free shipping from time to time, however these discounts will not be honored on orders that have already been placed. We reserve the right to alter or refuse coupon codes or special offers at any time, without notice.

How do I place a re-order?

Simply call our Sales Team at +1-888-889-1085 and reference your previous order number. We will take care of the rest.

In what cases do I get a refund?

Customer satisfaction is our first priority. If you receive any wrong product due to any mistake from our end, we can redo your order with the modified changes. When a redo is no longer practical or even feasible, (either due to event date timelines, out-of-stock or quantity issues) full or partial refund will be processed within 15 days of receipt of returned goods. We are not responsible for any mistakes from your side. All the refunds are subject to the purchase price of the product sold.

Please contact us immediately via email or phone call if there is an issue with your order. Provide us the details of the issue, along with images. Claims must be submitted within 3 calendar days of receipt. Please check your order immediately upon receipt.

What is your Replacement/Redo policy?

Customer orders have no re-sale value because all customer orders are custom products, all sales are final. If Customer believes that the error is verifiably due to company, customer can e-mail us the digital image(s) of the defective products within 3 calendar days of receipt. Please send us group images if the problem exists on more than one item. This is very important, as we will need a visual of all affected items in order to respond accurately. If unable to provide a photograph, you may ship us an in-hands sample of the product instead. (The address is under Contact Us in the website)

Upon receipt of the "visual", we promptly remedy the situation and redo the affected portion of the order if mandated.

If the quantity to be replaced is LESS than 10% of the entire order, we reserve the right to process a credit for that amount rather than redoing that portion.

All redo will ship via standard shipping. If you require expedited shipping, you will be responsible for those charges.

Note that we will only redo the affected items over 10%. If the redo is less than 10%, we will simply issue a credit for the affected pieces.

We will make every attempt to promptly redo the order. We will process the redo order exactly as you had originally requested plus any necessary corrections. The product, logo/artwork or imprint color cannot be changed when processing the reprint unless pre-approved by us.

Are there limits to what I can print?

Every product has certain imprint area and we can do the printing only in that imprint area. We do not accept orders with a very large amount of text, wrapping around the items covering most of the item, as these are problematic for production.

Please feel free to contact our customer service This email address is being protected from spambots. You need JavaScript enabled to view it. to review your logo/design.

Can I use copyrighted material?

Company will not assume the responsibility to obtain permission for reproduction of logos, patents, trademarks and copyrights. Copyright laws also pertain to the content customer submits to company. We will not take any responsibility of checking the content of customer's submitted materials for copyright violations. Therefore, company will not be held accountable for any illegal use of copyrighted material by its clients.

By agreeing to print any submitted artwork/logos, we will not be held liable for any copyright issues under any circumstances. School logos and University logos can only be submitted if you submit a license logo release form from the school/university to avoid any future royalty fees. Fraternity/Sorority logos or names require the order to go through an approval process, and may require additional royalty fees.